Matching the Columns

 

1. Communication                        

1. “Do you understand this question?

3. Verbal Communication             

4.   Best way to receive information

5. An interview               

6. “Why did you not get all your work completed?”                      

A.     Asking and answering questions

B.     Can be spoken or Printed

C.     “Defines our humanity.”

D.     Open Question

E. A directed conversation

F. Closed question

Answers:

1.)    C 

2.)    F 

3.)    B 

4.)    A 

5.)    E 

6.) D

 

Multiple Choice (2)

1.                  Formal communication in an organization can be

a.       Spoken

b.      Internal

c.       External

d.      All of the above

 

2.                  You should always ask closed questions to receive

a.      Basic information

b.      Extensive information 

c.       No information

d.      None of the above

 

3.                  A good rule of communication is to

a.       Always talk

b.      Think twice, talk once

c.       Talk, then think

d.      None of the above

 

4.                  When passing on information, you should

a.       Be specific

b.      Be simple  

c.       Be assertive

d.      All of the above

 

5.                  Being confrontational with employees can make the atmosphere                  in the organization.

a.      Intimidating 

b.      Pleasant 

c.       Dry

d.      All of the above

 

6.                  The laws of communication require that

a.       A triad be involved

b.      It must be verbal 

c.       There be a receiver

d.      None of the above

 

7.                  Developing communication skills requires

a.       Time 

b.      Thought 

c.       Effort 

d.      None of the above

 

8.                  Who determines the direction an interview is heading

a.      The interviewer  

b.      The interviewee

c.       The bystander 

d.      None of the above

 

Test

1. ______        The basis of communication is the exchange of information as the sender becomes the receiver, and the receiver becomes the sender.

2. ______        In order to send back a response to a message just received, you must guess as to what the message was about.

3. ______        In project/programme purpose, verbal communication can be both spoken and written.

4. ______        If you understand a message, you should be able to repeat it back to the person who sent it.

5. ______        Developing communication skills requires money.

6. ______        The main tool needed to be a competent communicator is a pen.

7. ______        Before responding to the sender, you should think twice about what you want to say, then speak.

8. ______        The boss is the greatest obstacle to effective communication.

9. ______        A closed question allows the receiver to elaborate on his/her answer.

10.______       project/programme purpose is a response to a defined need.

Answers:

1.         T

2.         F – Understand message completely

3.         T

4.         T

5.         F – Time, thought, and effort

6.         F – Brain

7.         T

8.         F – Being judgmental

9.         F – An open question does

10.       T

 

Bibliography

 

Barge, J.K. (1994). Leadership: Communication skills for organizations and groups. New York: St. Martin’s.

Cragan, J.F., & Wright D.W. (1991). Communication in small group discussions (3^rd ed.). St. Paul, Minnesota: West.

Infante, D.A. & Wigley, C.J., III (1986). Verbal aggressiveness: An interpersonal model and measure. Communication Monographs, 53, 61-67.

Glossary

 

Malicious Obedience – This occurs when an employee feels they are not respected or appreciated, and they lose respect and appreciation for their employers.  Many times resulting in the making of mistakes.

 

Open Question – This is a type of question where the person you are talking to is free to tell you the entire story.

 

Closed Question – This is a type of question that demands short, specific answers.

Learning Objectives

 

• A competent communicator must be able to listen effectively and then respond.
• Communication defines our ability to be successful as human beings both in the workplace and in our personal lives.