Project Communication Management
This chapter describes some of the communication tools and methods used by Department project team members. Stakeholders must choose appropriate tools and methods to accomplish the communication task at hand.
Project team members use a variety of tools to organize and present project information.
Project Fact Sheet |
The project fact sheet contains summary data for stakeholders outside the project team, and is typically posted on the project website. No set standard exists for a project fact sheet. Districts use information from the project charter and other sources. The table below shows what information is in the charter as compared to the fact sheet. |
Information |
Charter |
Fact Sheet |
Background |
X |
X |
Project purpose |
X |
X |
Project component objectives |
X |
|
Project description/scope statement |
X |
X |
Project/component constraints, assumptions and risks |
X |
|
Component deliverables |
X |
|
Key team members |
X |
|
Deliverable management process |
X |
|
Location map |
X |
X |
Major milestone delivery dates |
X |
|
Estimated cost |
X |
|
Project contacts |
X |
Filing Systems |
A filing system is a set of agreed-upon folder and file naming conventions used to classify project documents to make them easier to find. It is, essentially, a numbering scheme used to identify different types of documents and the folders where they are stored. All project records must be filed according to the following file systems: 4 The Project Development Uniform Filing System the standard filing system for project records up until the award of the construction contract. |
For more information, see Chapter 7 of the PDPM located at: http://www.dot.ca.gov/hq/oppd/pdpm/chap_htm/chapt07/chapt07.htm
4 The Construction Organization of Project Documents the standard filing system for project construction records from the award of the construction contract onwards.
For
more information, see Section 5-102 of the Construction Manual located at: http://www.dot.ca.gov/hq/construc/manual2001/chapter5/chp5_1.pdf
Work Breakdown Structure |
The WBS is a deliverable-oriented grouping of project elements that organizes and defines the total scope of the project. Project communication relates to WBS elements. Team members use the WBS and RBS to create the communication plan. For more information about the WBS, see http://www.dot.ca.gov/hq/projmgmt/guidance.htm |
Resource Breakdown Structure |
The RBS is a standardized, hierarchical list of roles that might be needed to produce a project deliverable. Project team members use the RBS to determine what roles are needed to produce project-specific WBS elements and to identify who needs to receive certain communication products. For more information about the RBS, see http://www.dot.ca.gov/hq/projmgmt/guidance.htm |
Project Charter |
The project charter documents the agreement between the sponsor and the project manager over the key elements of a project and component. The charter helps the project manager guide the project team efficiently and effectively through the project development process. |
Project team members use a variety of communication methods to deliver project information, including meetings, telephone calls, email, voicemail, and websites. Meetings in particular are often the most effective way to disseminate information to project stakeholders. Before planning a meeting, the project manager or assigned team member should consider the communication objectives carefully and choose a meeting format that will meet the objectives.
For more
information about the applicability, format, publicity, and considerations for meetings,
see Chapter 22 of the PDPM, located at: http://www.dot.ca.gov/hq/oppd/pdpm/chap_htm/chapt22/chapt22.htm
Project team members use meetings and many other communication methods:
Method |
Purpose |
Responsibility |
Frequency |
Audience |
Project development team meeting |
Develop a formal document called the baseline workplan, which is used to define, monitor, and manage project execution. Identify the basic task elements of a project and assess the resource needs for delivering a project within an assigned time frame. |
Project manager |
Weekly until baseline workplan is signed |
Project manager and all stakeholders |
Project management senior staff meeting |
Communicate changes in Department policy or procedures, manage program expectations, and enhance training processes. |
DDDPPM |
Weekly at designated time |
Project manager and functional managers |
Project status review meeting |
Report status and progress of scheduled milestones and activities. Identify and discuss problems and solutions for project obstacles. |
DDDPPM |
Monthly at designated time |
Project manager, DDDPPM, and database administrative staff |
Project team meeting |
Report status and progress of scheduled milestones and activities. Identify and discuss project issues and corrective actions. |
Project manager |
As needed (weekly, monthly, quarterly, or ad hoc) |
Project manager, functional managers, and task managers |
Office meeting |
Report status and progress of scheduled tasks. Identify and discuss project issues and corrective actions. |
Project manager, functional manager, or task manager |
As needed |
All stakeholders |
External beneficiary and/or supplier meeting |
Involve external beneficiaries and suppliers in the project For more information, see Involve the Community on page 24. |
Project manager, functional manager, or task manager |
As needed |
All stakeholders |
Project Internet site |
Report status and progress of scheduled milestones and activities. |
Webmaster |
Monthly or as needed |
All stakeholders |
Teleconference |
Communicate changes in Department policy or procedures, manage program expectations, and enhance training processes. Report status and progress of scheduled milestones and activities. Identify and discuss problems and solutions for project obstacles. |
Varies |
Weekly at designated time |
HQ staff, project manager, DDDPPM |
Correspondence (letters, memos, email, etc.) |
Document status of action items, decisions made, and problems encountered. |
All stakeholders |
As needed |
All stakeholders |
Site visit |
Identify and discuss problems and solutions for project obstacles. |
Project manager or functional manager |
As needed |
All stakeholders |
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Appendix A -- Stakeholders Analysis Excel
Appendix B Communication Matrix Excel
Sample Communication Plan - Part 1 Excel
Sample Communication Plan - Part 3 Communication Matrix Excel