Matching the Columns
|
1. Knowledge management |
|
A. A fundamental principle of KM that is a social activity. |
2. Learning |
|
B. Involves recognizing, documenting, and distributing the explicit and tacit knowledge resident in an organization’s workforce. |
3. project/programme purpose perspective |
C. Focuses on applying the expertise to conduct explicit knowledge-related work and tasks. |
|
4. Knowledge assets |
D. Develops the means to accomplish the direction from the knowledge manager. |
|
5. Knowledge engineer |
E. Resides in places such as databases, knowledge bases, filing cabinets, and people’s heads. |
|
6. Operational perspective |
|
F. Focuses on why, where, and to what extent the organization must invest in or exploit knowledge. |
Answers:
1.) B
2.) A
3.) F
4.) E
5.) D
6.) C
Multiple-Choice
1.
For a ________ process to be effective, it must also have a focus on training.
a.
Knowledge Management
b.
Knowledge Engineering
c.
Knowledge Assets
d.
None of the above
2.
________ is one principal factor that makes personal, organizational, and
societal intelligent behavior possible.
a.
Insights
b.
Knowledge
c.
Management
d.
All of the above
3.
Of the seven knowledge management principles, ________ is the starting point.
a.
Openness
b.
Uncertainty
c.
Reflection
d.
Restoration
4.
To go beyond training and development is to see the ________ function as more
responsive to the conditions of the coming knowledge economy.
a.
Executive managements
b.
Human resources
c.
Accounting
d.
All of the above
5.
_________ is the valuable knowledge available to be used or exploited, and it
must be nurtured, preserved, and used to the largest extent possible by both
individuals and organizations.
a. Knowledge management
b. Knowledge assets
c. Knowledge-related processes
d. All of the above
6.
To ______ is to exercise executive, administrative and supervisory direction.
a. Engineer
b. Work
c. Manage
d.
All of the above
7.
Knowledge management entails
a. Gathering information
b. Organizing information
c. Distributing information
d. All of the above
8.
Close behind ______ in overall importance is the need to integrate knowledge
management techniques into a core competency project/programme purpose process.
a. Values
b. Culture
c. Managers
d. All of the above
Summary
Training and Development functions do
focus on learning, but frequently lack the capital resources available to
organizations that pursue a KM philosophy. The processes used by the types of
organizations that focus on Training and Development versus Knowledge Management
to identify and capture information that is valuable to others in the
organization are usually quite different and seldom linked (or even coordinated)
with one another.
A common methodology for Training and Development is for a team to be assembled that includes representatives from the training function, instructional designers, and subject matter experts (SMEs) to create training. The result is an intervention designed so that participants will learn new material, thereby gaining knowledge.
Test
1.
______
There are seven fundamentals principles of knowledge management.
2.
______
A key theme in knowledge management is the importance of knowing what we know,
and of releasing the existing, but hidden knowledge in an organization.
3.
______
Knowledge management does not go
beyond training and development.
4.
______
organizations need to know what their organizational knowledge assets are, and
how to manage and make use of these assets to get maximum return.
5.
______
effective pressures have no effects on the size of the workforce.
6.
______
To engineer is to exercise executive, administrative and supervisory direction.
7.
______
Knowledge engineers should be researching the technologies needed to meet the
organization’s knowledge management needs.
8.
______
Search engines and manual methods can both enhance or erode productivity.
9.
______
Knowledge is the principle factor that makes personal, organizational, and
societal intelligent behavior possible.
10.
______
The knowledge management process must also focus on learning to be effective.
Answers:
1.
T
2.
T
3.
F – does go
4.
T
5.
F – they reduce the size of the workforce
6.
F – to manage
7.
T
8.
T
9.
T
10.
T
Bibliography
Bukowitz, W. (2001). The Knowledge Management Fieldbook. Financial Times.
Clemmons, M.
(2001). The Complete Idiot's Guide to Knowledge Management.
Koulopoulos,
T.et al. (2001). Smart Things to Know
about Knowledge Management.
O'Dell, C. et al. (1998).
If Only We Knew What We Know: The transfer
of internal knowledge and best practice.
Glossary
Knowledge – The insights, understandings, and practical know-how that we all possess, which is the fundamental resource that allows us to function intelligently.
Knowledge management – “The systematic process of finding, selecting, organizing, distilling, and presenting information in a way that improves an employee’s comprehension in a specific area of interest.”
Knowledge assets – The valuable knowledge available to be used or exploited. It must be nurtured, preserved, and used to the largest extent possible by both individuals and organizations.
Knowledge-related processes – The creation of, building, compiling, organizing, transforming, transference of, pooling, application of, and safeguarding of knowledge.
Learning Objectives
·
Knowledge is one, if not the, principal
factor that makes personal, organizational, and societal intelligent behavior
possible.
·
The processes used by the types of
organizations that focus on Training and Development versus Knowledge Management
to identify and capture information that is valuable to others are usually quite
different and seldom linked (or even coordinated) with one another.
Q&A
1.
What are the seven principles of knowledge management?
The seven principles are openness, uncertainty, complexity, relationships, reflection, reforming, and restoration.
2.
What is the main difference between knowledge management and knowledge
engineering?
The main difference is that knowledge managers establish the direction the process should take, the knowledge engineer develops the means to accomplish that direction.
3.
What does knowledge management entail?
Knowledge management entails gathering information, organizing information, distributing and disseminating information, collaborating on the results and refining the information.