Multiple-Choice
1.
Without supplier management, organizations risk
a.
Devastating
quality problems
b.
Escalating
Costs
c.
Ill-timed
product shortages
d.
All
of the above
2.
People are the key to change, as well as ________.
a.
Trust
b.
Information
sharing
c.
Teamwork
d.
All of the above
3.
The external environment includes all of the following, except
a.
Legal
b.
Demographic
c.
organizational
culture
d.
Technological
4.
According to the Learning Resources Network, ______% use learning evaluations.
a.
36
b.
10
c. 90
d. 50
5.
Approximately ______% of
instruction is by live teachers.
a. 10
b. 30
c. 50
d. 80
6.
All of the following are economic
factors, except
a. Interest rates
b. Sales rates
c. Tax rates
d. Unemployment rates
7.
Satellite and wireless
communications include
a. Cellular phones
b. Computers
c. Internet
d. All of the above
8.
An intellectual property is all of
the following, except
a. Unique name
b. project/programme purpose method
c. Computer program process
d. Laws
9.
Knowing social trends is important
to all ________.
a. beneficiaries
b. organizations
c. Environment trends
d. None of the above
10.
Demographics include
a. Age
b. Gender
c. Personal income
d. All of the above
11.
Those persons entering the work force in the
nest decade will include _____% women.
a. 50
b. 10
c. 90
d. 2
12.
Without _____, organizations would have greatly
reduced operations or would have to shut down.
a. A 20% markup
b. Investors
c. Subsidiaries
d. International trade
Summary
No
organization exists in a vacuum. It must be
responsive to its environment – both external and internal. Trends in the external environment –
economic, social, technological, legal, demographic, and international – can provide
either opportunities or threats to the organization. Aspects
of the internal environment – the composition of its labor force, its investor
relations, and its suppliers – are sources of strengths, but can also be weaknesses.
The
training and development function can act as both antenna to receive external data and as
facilitators to ensure that appropriate skills are developed and that market data are
communicated to its relevant stakeholders, both inside and outside the organization.
Test
1. ______
77% of organizations use reaction
measures to measure training effectiveness.
2. ______
Computer-based training with no live
instructor accounts for about 13% of training.
3. ______
Inflation is not an economic factor.
4. ______
An intellectual property could be an
idea or invention.
5. ______
Social trends are important to all
organizations .
6. ______
The traditional emphasis on physical,
chemical and biological hazards in the workplace is still important.
7. ______
Between 1998 and 2008, about 20 million
people are expected to enter the labor force.
8. ______
A organization’s relationship with the
investment community is governed by information.
9. ______
Investors are not important in the
on-going operation of an organization.
10._____
Communication is the key to
successfully managing the partnership with suppliers.
Answers:
1.
T
2.
T
3.
F – is an economic factor
4.
T
5.
T
6.
T
7.
F – 42 million
8.
T
9.
F – Investors are important
10.
T
Bibliography
Bassi, L., Lewis, E., & Cheney, S. (2002). Trends In Workplace Learning: Supply And Demand In Interesting Times [DOWNLOAD: PDF]
Phillips, J. (1999). HRD Trends Worldwise: Shared Solutions to Compete in a
Global Economics.
Training and Development Yearbook. (1990).
Glossary
Intellectual Property (IP) – Any product of
the human intellect that is unique, novel, unobvious, and has some value in the
marketplace. IP can be an idea, invention,
expression or literary creation, unique name, project/programme purpose method, industrial process,
chemical formula, computer program process.
Demographics – Deal with statistics about people. Such statistics include age, gender, religious preferences, sexual preferences, personal income, urban/rural distribution, education, and a host of other variables.
Culture – Shared beliefs and behaviors.
Communication – The key to successfully managing the partnership.
Learning Objectives
The training function is no longer a catalog of classes. Interacting with the potential internal or external beneficiary to learn their needs and then to develop custom content to help them achieve desired outcome is the recommended approach.
The
training and development function can act as both antenna to receive external data and as
course developers and facilitators to ensure that the market data is communicated to its
relevant stakeholders, both inside and outside the organization.
Q&A
1. Why do thousands of organizations go
to so much trouble to keep their investors informed?
organizations know how important their investors are to the on-going operation of the organization. Without investors, many would have greatly reduced operations or would have to shut down.
2. What are five general factors
that will affect any organization within its borders and one outside our borders?
The five internal factors are economic, technological, demographic, legal and regulatory, and social. International factors are those outside the borders.
3. What are the technological
factors that affect an organization?
The technological factors include satellite and wireless communications, cellular telephones, computers, and the Internet.