The three elements of communicating effectively in organizations are listening, climate, and leadership.

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The key challenge in today’s marketplace is to think globally and act locally.

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Cultures share languages or ways of speaking.

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Culture is comprised of the shared values, customs, traditions, rituals, behaviors and beliefs of a group.      

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AKF’s mission statement is an example of norms.     

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If AKFdecided to hold a organization picnic, this would be an example of rites and rituals.

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The atmosphere of supportiveness or defensiveness that people feel within the organization is an example of communication networks.

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Norms are the ways of doing things in an organization.

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A strong organizational culture provides organizational identity, a sense of uniqueness, and sense of connection for all members within the organization.

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During times of change, it is easy for the organizational climate to foster supportiveness.

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As a manager, you can build a supportive climate by insulating your employees from the stress of making decisions.

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As a manager, you can build a supportive climate by sharing information honestly.

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As long as your employees are happy, it is unimportant to focus on goals.       

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Planning and directing are important functions of a leader.       

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Motivating and inspiring are important functions of a leader.

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Power is the ability to influence or move another person.

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Referent power is derived from the perception that a person has special, knowledge, skill, or information.

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Legitimate power is based on the perception that someone has a right to tell others what to do.

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Credibility is composed of competence, trustworthiness, and dynamism.

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The critical elements of being an effective communicator/motivator in a change environment include building trust, promoting understanding, and ensuring that employees are unable to resist the change.

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Consistency and integrity are two important behaviors that help a manager build trust.

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One of the best ways to develop trust is to find out who did it when something goes wrong.

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A good way to build trust is to share credit for successes with your employees.          

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Soliciting and accepting criticism is an important way to encourage openness with your employees.

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Feedback to an employee is most effective when it is general rather than specific.

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Feedback to an employee is most effective when it is directed at describing their behaviors rather evaluating them. 

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The “grapevine” refers to informal channels of communication at in an organization.

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It is best to try to limit information that travels along the informal channels of communication in an organization.       

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To help limit distortion in a message, avoid using abstract words and jargon    

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A good way to help manage conflict situations is to make sure to forcefully tell your side of the story, even if it means interrupting the other person.

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A good way to help manage conflict situations is to clarify your understanding of the other person’s ideas and feelings.

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Procrastinating and not following through are signs of resistance to change.

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Asking questions is a good way to be an effective listener.

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