Communication Skill

How do we Communicate?

Introduction

1. Communicating with Internal and External Stakeholders 

Managerial Communication

The Basic Skills    

Guidelines on How To Minimize Message Distortion 

A.  Elements of Organizational Culture

               1. Elements of a Strong and Healthy Culture

               2. Organizational Culture and Values

          C.  How to Show Values Through Action

D.  Ho to set a performance standard 

Organizational/Communication Climate  

A. Characteristics of a Positive Communication Climate

1. Encouraging Openness

2. Communicating Credibility    

3.  Building a Climate of Trust

4.  Behaviors that Endanger Trust

5. Encouraging Openness  

6. Ethics of Leadership

2. Employee Alignment and Education (Communicating with Internal Stakeholders)

   NGOs and Employee Alignment and Education

A  Listening and Feeback

   Effective and Poor Listening

   Becoming a Better Listener

   Guidelines for Providing Feedback

 

B. Conflict

      Introduction

      Four Basic Steps for Resolving Conflict

      Timing and Other Hints

      Guidelines for Effective Listening During a Conflict

C.  Addressing Resitance

Identifying resitance

 Case Study:  Managers as the Enemy

Addressing the Belief that Change has been Handled Improperly

Addressing the Belief that Change will fail

 

 

Guideline: How to Control Rumor

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3. Communicating to External Stakeholders

4.   How to present an idea

Image

5.   Partecipation Methods and Tools

Assumptions, Perceptions, and Things Taken for Granted

How Can information be Be Misinterpreted?

Case studies on communication problems issues.

Effective communication skills for the appraisal interview

See also  Motivation

 

Assignments on interpersonal Communication

Assignments on basic skills

 

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Glossary

Interview (Q&A)

General Bibliography

 Module Tests

 Communication Skills: Module Waiver Test

 Course Waiver Test

 Final Course Exam

See also:

• How communication works

• Human Behavior In organizations

  1.       Human Behavior in organizations – Introduction

  2.       Motivation

  3.       Learning and Feedback

  4.       Perception and Personality in organizations

  5.       Job Satisfaction

  6.       Employee-Employer Expectations

  7.       Organizational Culture and Employee Socialization

  8.      Team Use, Design, and Effectiveness

  9.       Working Effectively in Teams

  10.  Leading and Managing

  11.  Politics, Power, and Influence

  12.  Decision-Making in organizations

  13. Organizational Conflict and Negotiation

  14.  Communication in organizations

  15.  Organizational and Individual Change

  Different approaches to comunication management

   

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