1:  Communicating with Internal and External Stakeholders

Communication Skill

Communicating with Internal and External Stakeholders

II.  Organizational Culture

          A.  Elements of Organizational Culture

               1.  Elements of a Strong and Healthy Culture

               2.  Organizational Culture and Values

          B. Case Study: Satellite Systems

          C.  How to Show Values Through Action 

D.  Ho to set a performance standard 

III.  Communication Climate  

A. Characteristics of a Positive Communication Climate           

1. Encouraging Openness

2. Communicating Credibility    

3.  Building a Climate of Trust

4.  Behaviors that Endanger Trust

5. Leading ethics

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See also:

IV.  Communicating Leadership

         A. Characteristics of Leaders

1. Management Versus Leadership  

2. Consequences of Management Versus Leadership

3. Case Study: Monitoring Expenditures

B. Real Change Leaders

1. Being a Powerful Change Leader  -   Power and you

2. Power Bases in organizations - Costs and Benefits of Using Power  

3. Communicating Credibility  

4. Four Reasons to Share Power