Guidelines for Addressing the belief
that the project (or action) has been handled Improperly
Employee Alignment and Education (Communicating with Internal Stakeholders)
Resistance
Addressing resistance is never easy. In fact, addressing resistance effectively requires an astute ability to listen carefully, reflect an understanding of the root of resistance and to build trust in the process.
When team members feel that management has made bad choices, a negative situation can be made better by having a respectful conversation about perceived mistakes.
In
particular, you can take the following steps when people believe that action has been
handled improperly:
Ask for and listen to their concerns
Apologize for any mistakes that were made
Provide additional information, as needed
Dont make excuses for mistakes
Ask for suggestions to avoid similar situations in the
future
Be honest about suggestions you can and cannot accept and
explain why
Follow through on agreements reached to improve the
situation.
See
aslo Guidelines for identifying
Resistance
Templates:
Other related Guidelines: