NGOs and Employee Alignment and
Education
A
Listening and Feeback
Feedback and listening
Effective and Poor Listening
Becoming a Better Listener
Guidelines for Providing Feedback
B.
Conflict
Introduction
Four Basic Steps for Resolving Conflict
Timing and Other Hints
Guidelines for Effective Listening During a
Conflict
C.
Addressing Resitance
Persuasion and Negotiation
Identifying resitance
Case Study: Managers as the Enemy
Addressing the Belief that Change has been
Handled Improperly
Addressing the Belief that Change will fail
Presenting Your Ideas
There will be times when you are called upon to make a report to a committee,
present information to your manager, or perhaps even give a summary of a major project you
have been working on to the board of directors of your organization. People who can
stand before a group—whether it be in a small conference room, a board room, on the
factory floor, or in a large auditorium—and express themselves in an orderly,
logical, effective, and, when appropriate, entertaining manner are truly effective
communicators. This module will not only show you how to plan, organize, and deliver a
speech, but will also include some tips to help you deal with any stage fright or
nervousness you might have. One of the most frequent given pieces of advice about
presenting a speech is to tell you audience what you will tell them, then tell them, then
tell them what you told them. That is, start with an outline. Outlining is a
useful method for planning your presentation before you construct it in its final form.
You also have to be aware of to whom and where and when you will be speaking.
Analyzing your audience and adapting your message to your audience and situation is
crucial in presenting your message effectively.
The better you have prepared and practiced your speech and the more familiar you are with
it, the more comfortable you will be when you present it. Preparation and
practice—converting your speech from an outline to a finished product—will help
you overcome any fear of speaking and allow you to make an effective presentation.
See aslo: