Guidelines on How to avoid Behaviors that Endanger Trust
Communicating with Internal and External Stakeholders
organizational/ communication climate
In the same way that a leader-manager can encourage trusting relationships, s/he can also endanger trust by keeping secrets, discouraging interaction or looking for people to blame when something goes wrong.
By avoiding the behaviors listed here, you will
help ensure the maintenance and enhancement of a trusting atmosphere in your unit.
DO NOT:
Look on expressions of feelings and
doubts as signs of weakness.
Be narcisistically sarcastic of others.
Let your subordinates feel that you
expect them to stretch the truth a little if it will make the organization
look good.
Be secretive. Not let them be sure whats on your mind.
Discourage subordinates from coming
to you for help.
When something goes wrong, blow up,
hit the ceiling, and look for the guilty party.
Gossip about and disparage others
on the staff when they are not present. Over respond to casual comments by others about
your people and you.
Take credit for others successes.
Plan vendettas. Draw on subordinates for carrying these out.
Always insist on plenty of
documentation to protect yourself.
See also Do not be judgmental , lest